Not right? We make it right.
Every order is made for one person and checked before it leaves the workshop. If yours arrives damaged, faulty or simply not what you ordered, tell us within 48 hours — replacement or full refund, and the return shipping is on us.
At a glance
What's covered
Damaged, faulty or wrong
Photograph the piece and the packaging it arrived in, send them within 48 hours of delivery, and choose a free replacement or a full refund. We cover the return shipping — this one is on us.
Standard, non-personalised
Anything that carries no name, photo or custom artwork can come back within 7 days of delivery — unused and in its original packaging. Return shipping is yours unless the item was faulty.
Personalised & made to order
A name, a photo or your own artwork makes a piece unsellable to anyone else, so personalised orders cannot be returned or exchanged unless they arrive faulty. You approve a free design proof first — nothing is printed until you say yes.
How a return works
- 01
Tell us
Send your order number, a photo of the item and one line on what went wrong. WhatsApp is fastest; the form below works too.
- 02
We check
You get an answer within one working day — usually the same day — telling you whether to send the piece back or keep it.
- 03
Send it back
Standard returns go to our Ajman workshop in their original packaging. If the fault is ours, we arrange and pay for the collection.
- 04
Refund or remake
Refunds return to the method you paid with, within 5 to 10 working days. Replacements are remade at the front of the queue.
Refunds & cancellations
Card, Apple Pay or Google Pay
Straight back to the card you paid with, 5 to 10 working days once the return is approved.
Cash on delivery
Bank transfer to your account, or store credit if you would rather keep it with us. Your choice.
A replacement instead
No money moves. We remake the piece and dispatch it ahead of the queue, at no cost to you.
Cancelled before production
Full refund, no questions — any time before we start. Once a personalised piece is on the press it cannot be cancelled.
What isn't covered
- Personalised pieces that arrived exactly as approved on your design proof — including a spelling you signed off.
- Small colour shifts between a screen and print. Monitors emit light and ink reflects it; the two never match exactly, and it is not a fault.
- Items that have been used, washed or worn, or that come back without their original packaging.
- Damage reported more than 48 hours after delivery, or a standard return started after the 7-day window.
None of this replaces your rights under UAE consumer protection law. If a piece is genuinely faulty, the 7-day window and the packaging rule do not apply to it — tell us and we will sort it out.
Start a return
Photos cannot be attached here — send them on WhatsApp or by email with the same order number and we will match the two up.
Rather just ask a human?
Send the order number and a photo, and we'll tell you exactly where you stand — no forms, no ticket numbers.