The deal, in plain words.

Every price is in UAE dirhams and includes VAT where it applies. Pay by card, Apple Pay or Google Pay at checkout, or in cash when the order reaches you. Delivery is free on orders of AED 200 and above and AED 20 below that, shown in your basket before you pay and never added afterwards. If a price is listed wrongly we tell you before starting work, and you can accept the corrected price or cancel for a full refund.

Anything carrying a name, a photo or your own artwork gets a free design proof and we wait. Nothing goes on a press until you approve it, and once you do, the file we print is the file you approved — spelling, dates and layout included. A personalised order cannot be changed or cancelled after that point, because the piece has no second buyer.

A screen emits light and ink reflects it, so a printed colour will never match your monitor exactly. Wood grain, marble veining and fabric weave differ from piece to piece. These are the marks of a made object rather than faults, and they are not grounds for a return. Genuine defects are — and the Returns policy covers them in full.

When you upload a photo, a logo or a block of text you confirm you have the right to use it and to let us reproduce it. You keep ownership of everything you send. You give us permission for one purpose only — producing, checking and delivering your order. We will not put your artwork in our portfolio, on social media or in an advertisement without asking you first, and we delete production files on request.

This site, its photography, the Ebad Arts name and every design we drew ourselves remain ours. Buying a piece buys you the object, not a licence to the artwork on it, so please do not reproduce our designs commercially or resell them as your own.

We deliver to all seven emirates and only inside the UAE. Timings, fees and the AED 200 threshold are set out on the Shipping page; what can come back, by when, and how a refund reaches you is on the Returns page. Damage or a wrong item should reach us within 48 hours of delivery, and non-personalised pieces can be returned within 7 days. Both pages form part of these terms.

You can order as a guest or create an account to keep your addresses and order history in one place. If you make one, keep the password to yourself: anything done from a signed-in account is treated as done by you. Tell us straight away if you think someone else has access, and ask us to close it whenever you like.

If an order goes wrong we replace it or refund it. Beyond that, our liability for any one order is capped at what you paid for it, and we are not liable for indirect losses — a missed occasion, lost profit or a knock-on cost. Nothing here limits liability that UAE law does not allow us to limit.

These terms are governed by the law of the United Arab Emirates, and the courts of Ajman have jurisdiction over any dispute. Message the studio first, though — nearly everything is settled the same day, and that is faster than any formal route.

We update this page when the way we work changes. The version that applies to your order is the one published on the day you placed it, so a later edit never rewrites a deal already made. The date in the summary above tells you when it last moved.